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O naszych produktach

Where and how are the products made?

All products are handmade in our studio in Bucharest, Romania. We prepare each item with love and care and hope that you will enjoy it as much as we love making it!

What countries do you ship to?

We ship worldwide. You can order S&D outfits no matter where you are!

What about Customs & Taxes?

Inside EU are NOT taxes.  Outside EU, as a receiver of the package, you are liable for all import duties, customs, and local sales taxes based on the country you are shipping to. S&D is not liable if your package is seized by local customs/tax authorities. We advise that you check your country’s local terms and conditions for importing foreign products before making any purchases.

If you would like to check what the Custom Taxes and Duties will be on your order, please refer to http://www.dutycalculator.com/new-import-duty-and-tax-calculation/

How long does the shipping take?

All times are approximate, delays with postal services may occur and are out of my control. All parcels are dispatched via DHL. The approximate times are listed below.

EUROPE – 1-2 working days

WORLDWIDE – 2-3 working days

What are the shipping rates?

Romania  FREE SHIPPING

Worldwide 8,95 euro  Free over 150 euro

Can you use discreet packaging?

Everything is shipped in plain white/black envelopes or boxes.

How should I determine what size to order?

Please use our sizing charts under the photo gallery of each product. If you are between sizes or unsure what size to order, send us a message to info@secretsanddesires.com or contact us via chat or phone/WhatsApp at +40752256990  and we’ll help you choose. Most of our products already have a suggestion in their description weather to choose to size up or down, so please take the time to read it.

None of your sizes fit me. Is there anything you can do?

Just send us an email with your measurements in cm and we will let you know if we can make a custom pattern for you. This option is valid for no extra charge.

Can I order a custom item?

Yes, sure! We would love to make something special just for you. We can make our existing designs from different materials, or custom designs with the materials we have. Please do not ask us to recreate works by other designers – we will never do it!

 

Payments & promotions

What payment methods do you accept?

We accept payments by credit card or PayPal. And you can always come visit us in our workshop in Bucharest.

Can I order a gift card?

Yes! It’s a great option if you want to surprise someone with a gift but don’t know their preferences or size, or if there is not enough time to make and ship the products.

You can request a virtual gift voucher for 50 or 100 euros. To make it personal – you can even choose the coupon code to be a special message – just remember to only use Latin letters and stick to 30 signs. If not, we will just make the code ourselves. The card is made as a photo and sent to your email with the code and expiration date, which is 3 months after purchase. We can also send a pretty gift card by post – message us first if you would prefer this option!

I work for an online store or a boutique and would like to sell your products. How should I go about it?

We are happy to work with online stores, as well as offline boutiques! To request further information, just write to partners@secretsanddesires.com

I am a blogger or social media influencer and want to collaborate with your brand. How should I go about it?

Please send us a message! We love working with bloggers and influencers, but we only do a limited amount of collaborations, usually a few every year. We are looking for bloggers and influencers with an established follower base that resonates with our brand.

I work for a magazine, a website or another publication and want to feature your products. How should I go about it?

We love working with blogs, websites, magazines, and other publications that are interested in featuring our products. Please send us a message to request our media kit and receive further information about the ways in which we can collaborate.

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Completely transform efficient value whereas inexpensive experiences. 

Phosfluorescently conceptualize B2C testing procedures through resource sucking markets. Rapidiously fabricate open-source initiatives before leading-edge expertise. Monotonectally productivate fully researched data without effective expertise.

Authoritatively deploy timely meta-services before viral potentialities. Interactively reintermediate web-enabled sources vis-a-vis mission-critical relationships. Globally.

Completely transform efficient value whereas inexpensive experiences. 

Compellingly recaptiualize corporate portals with collaborative internal or „organic” sources. Phosfluorescently conceptualize B2C testing procedures through resource sucking markets. 

Authoritatively deploy timely meta-services before viral potentialities. Interactively reintermediate web-enabled sources vis-a-vis mission-critical relationships. Globally.

general questions

Completely transform efficient value whereas inexpensive experiences. 

Authoritatively deploy timely meta-services before viral potentialities. Interactively reintermediate web-enabled sources vis-a-vis mission-critical relationships. Globally.

Completely transform efficient value whereas inexpensive experiences. 

Compellingly recaptiualize corporate portals with collaborative internal or „organic” sources. Phosfluorescently conceptualize B2C testing procedures through resource sucking markets. Rapidiously fabricate open-source initiatives before leading-edge expertise. Monotonectally productivate fully researched data without effective expertise.

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