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Terms & Conditions

Secrets&Desires is a trading name of Career Trade Service Swiss SRL

Secrets&Desires (“we”, “us”, “our”, “the studio”, “the atelier”) website (“our site”) and related services are made available to you in accordance with the below Terms & Conditions. Please make sure you read and fully understand our Terms & Conditions before placing any orders with Secrets&Desires. We recommend you print a copy of our terms for future reference. If you are using a guardian’s credit or debit card to make a purchase, you must let your guardian know about our Terms & Conditions and Privacy Policy before subscribing and/or signing up to our site.

WHO WE ARE?

The supplier is Career Trade Service Swiss under Secrets&Desires
CTSS SRL is registered in Romania at National Romanian Commercial Register with the number J40/4962/11.04.2019

Our registered VAT number is 40960488

Secrets&Desires
Studio & Showroom
Str. Pargarilor nr 17, Sect 2, 021107, Bucharest, Romania

CREATING AN ACCOUNT/NEWSLETTER SUBSCRIPTION

To make a purchase on our website you are not required to register. You can proceed to checkout as a visitor should you not wish to open an account. To be able to use some of the services and features you will need to create an account with us. To be notified of any promotional offers, discounts and/or special events, you will need to subscribe to our newsletter. You do not need to create an account to subscribe to our newsletter, but can opt to do so once you have created an account and have signed in. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. The account password you provide should be unique and kept secure. You must notify office@secretsanddesires.com immediately of any breaches in security or unauthorised use of your account. Should any of your registration information change you can sign in to your account by clicking on the Account tab on the main menu of the homepage and update/edit your personal information, billing and shipping address(s). We may change account requirements from time to time so please check for updates on a regular basis.

PLACING AN ORDER

Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just an acknowledgement that we have received it. Unless you cancel your order, acceptance of your order and completion of the contract between you and Secrets&Desirers will be completed when we email you to confirm the goods have been dispatched. For the avoidance of doubt, the contract has been concluded in Bucharest, in the English language and is therefore governed by Romanian law.

We reserve the right not to accept your order in the event that we do not obtain authorisation for payment; that shipping restrictions apply to a particular item; or that the item ordered is out of stock.

We may refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website at any time, whether or not that particular product has been sold out.

Eligibility to purchase

In order to make purchases through the website, you are required to provide your personal details. Customers must provide their real name, billing address, shipping address, phone number, email address and other requested information as indicated. Furthermore, when ordering items, you will be required to provide your payment details, and you represent and warrant that the payment details you provide on ordering are both valid and correct. Our site is only available for use to individuals who meet our terms of eligibility and who have been issued with a valid debit/credit card by a bank acceptable to Secrets&Desires and whose applications are acceptable to Secrets&Desires.Secrets&Desires reserves the right to refuse to ship multiple items to any one customer or postal address.

By making an offer to purchase Secrets&Desires merchandise you expressly authorise us to perform credit checks and where we deem necessary, to request additional information from third parties in order to authenticate your identity and validate your credit/debit card details in order to process your order.

If you are shopping for the first time on www.secretsanddesires.com your billing address must match your shipping or corporate address, as appears on the statement of your card. This is a security measure and only applies to your first purchase. Please note that checks will be carried out to ensure that your billing and shipping addresses match on your first purchase.

PRICING POLICY

The prices are indicated in EURO and include VAT. The price including VAT is visualized on each individual product page and the total amount of the order including shipping can be seen in the shopping cart on the checkout page. For products supplied to clients within the European Community, the Romanian VAT rate of 19% is applied. Clients based in countries outside of the European Community will not be charged VAT.

Please note that your order may be subject to import duties and taxes over which we have no control as they are levied by your tax and customs office. As the customer and importer of the goods, you will be responsible for these charges. Import duties or tax costs will be invoiced to you directly from the appointed forwarder. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion. Secrets&Desires is not responsible for any delays on goods that have been held back as a result of procedures carried out by your local customs authorities.

Bordelle has added the feature of viewing prices in GBP,USDor your national currency via the currency converter tab within the shop section of the website. The currency converter is directly linked to the Forex and rates used are in real time, however the product prices in currencies other than in EURO are only indicative. When making a purchase with your credit card and/or a Paypal account you will be debited in EURO regardless of the currency selected and the EURO equivalent of the currency your account is held in will be debited from your account. The rates used will vary and depend on the spot rates applied by your credit card/account provider.

Sale price adjustment policy

Only on request by the client will Secrets&Desires offer a Sale Price Adjustment on items purchased up to 3 days prior to the commencement date of a sale. Please note that the exact style and size of an item must be available for purchase at the time your request is made before an adjustment in the sale price can be approved. All approved sale price adjustments will be created in the form of a store credit, which will be valid for 6 months and can be redeemed by contacting our atelier directly either by phone on +40752256990 email office@secretsanddesires.com

Secrets&Desires will not offer a price adjustment on items originally purchased in a sale or any other promotion that are temporarily reduced in price. Once an item has been purchased at a discounted price or sale, no price adjustment will be offered should a further sale or price reduction follow.

Promotions

Promotions whereby a complimentary item is offered with the purchase of another item. Should a return be requested on the original item, BOTH the full order and the complimentary item must be returned. If the complimentary item is not returned with the order, then the RRP of the item will be deducted from the refund for the order.

PAYMENT

Payment can be made by Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, American Express, Maestro debit cards, and via Paypal.

By card

Debit and credit card payments are processed via Stripe, a secure payment gateway.

By PayPal

PayPal is an online payment processing company widely used on the Internet to facilitate sales transactions, including credit card payments. When you proceed with making your online purchase and you select PayPal as a method of payment you will be transferred to the PayPal site where your transaction will be processed. You do not need a PayPal account and there is no additional cost to you. For more information about PayPal, follow this link www.paypal.com.

Payment will be debited and cleared from your account upon receipt of an order acknowledgement email. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorised by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to S&D, we will not be liable for any delay or non-delivery.

Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Site.

By wire transfer

We also accept payment by electronic wire transfers. Should you wish to place an order and pay in this way please contact office@secretsanddesires.com stating your order. An invoice will be raised on confirmation of the order listing our corresponding bank details for a transfer to be made. Goods will only be dispatched on receipt of the funds.

Promotion codes & debit notes

Promotion codes are non-transferrable and there are no cash alternatives. If provided, they must be redeemed by the date published. Credit notes are non-cash transferrable and must also be used within the allocated period either by emailing office@secretsanddesires.com or by calling us directly on +40752256990 and specifying the product(s) you wish to redeem your credit on.

Gift Cards

Secrets&Desires Virtual Gift Cards are sold subject to the following terms and conditions:

  1. Virtual Gift Cards are valid for 12 months from date of purchase.
  2. Virtual Gift Cards can be redeemed against all products on the online shop.
  3. Virtual Gift Cards are non-transferable and may not be returned or redeemed for cash.
  4. If your order is less than a value of the Virtual Gift Card, your remaining balance will stay under the same Gift Card code, which can be redeemed against your next order.
  5. If your order exceeds the value of the Virtual Gift Card and you have existing store credit, this can be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.
  6. If you return products you have purchased using a Virtual Gift Card, the value of the returned goods will be refunded back to the same Gift Card code as store credit and can be redeemed against subsequent orders.
  7. A link to your Gift Card will be sent to the email address used to place your order once the order has been processed and the payment confirmed. This email can be forwarded to your required recipient, with a personal note included at your own discretion.
  8. Secrets&Desires is not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the buyer.
  9. Secrets&Desires is not responsible if a Gift Card is lost, stolen, destroyed, or used without permission.
  10. Secrets&Desires reserves the right to cancel a Gift Card if we deem such action necessary.
  11. Gift cards are not redeemable against shipping costs and cannot be used in conjunction with any other promotions or discounts.

Secrets&Desires Printed Gift Cards are sold subject to the following terms and conditions:

  1. Printed Gift Cards are valid for 12 months from date of purchase.
  2. Printed Gift Cards include a code which can be entered at the checkout stage when placing an order.
  3. Printed Gift Cards can be redeemed against all products on the online shop, or in store in the Atelier Bordelle Showroom.
  4. Printed Gift Cards are non-transferable and may not be returned or redeemed for cash.
  5. If your order is less than a value of the Printed Gift Card, your remaining balance will stay under the same Gift Card code, which can be redeemed against your next order.
  6. If your order exceeds the value of the Printed Gift Card and you have existing store credit, this can be redeemed to cover the remaining balance. All remaining balances exceeding the value of your gift credit or store credit must be paid by credit or debit card.
  7. If you return products you have purchased using a Printed Gift Card, the value of the returned goods will be refunded back to the same Gift Card code as store credit and can be redeemed against subsequent orders.
  8. Printed Gift Cards are dispatched to the specified shipping address from our studio. Processing time is up to 2 working days for Printed Gift Cards.
  9. Secrets&Desires is not liable for delivery of a Printed Gift Card to an incorrect address. This is the sole responsibility of the buyer.
  10. Secrets&Desires is not responsible if a Printed Gift Card is lost, stolen, destroyed or used without permission.
  11. Secrets&Desires reserves the right to cancel a Printed Gift Card if we deem such action necessary.
  12. Printed Gift cards are not redeemable against shipping costs and cannot be used in conjunction with any other promotions or discounts.

DELIVERY AND PACKAGING

Secrets&Desires aims to dispatch your order within 48 hours of receipt of payment details excluding weekends, bank holidays and public holidays. This is subject to credit clearance and availability of stock. If a particular product is not in stock, or sold out, we will contact you via email to resolve the matter.

To offer you the most secure and efficient service we have DHL for all our international deliveries. As soon as your order has been shipped you will receive a dispatch confirmation with the tracking number (Air Waybill) from the corresponding delivery company, together with details on how to track your order. Please note that these services might not be available during the festive and pre-festive days. Also note that the estimated delivery times are to be used as a guide only, and Secrets&Desires is not responsible for any delays caused by destination customs clearance processes.

Secrets&Desires insures each purchase for the time it is in transit only. A signature is required for any goods delivered, at which point responsibility for your purchased goods is passed to you.

For shipment cost information please see below:

United Kingdom & Europe – tracked – DHL FREE SHIPPING Up to 3 working days

Russia – tracked – DHL 20 Euro Up to 5 working days

North America – tracked – DHL FREE SHIPPING Up to 5 working days

Rest of World – tracked – DHL FREE SHIPPING Up to 5 working days

Please note that due to requirements of Russian customs, all deliveries to Russia will require customers to provide us with the following information prior to the dispatch of their order.

Surname (Фамилия)

Name (Имя)

Middle Name (Отчество)

Passport ID (Номер паспорта)

Date of issue (Дата выдачи)

Telephone (Телефон)

Email (Эл. Адрес)

Please send this information to office@secretsanddesires.com quoting your order number. This is to provide a more efficient delivery service to all our customers.

TERMS OF USE

Intellectual Property
The contents are the property of Career Trade Service Swiss SRL and Secrets&Desires. Such content includes but is not limited to all photographs, images, illustrations, texts, video clips, drawings, logos, registered trademarks, graphics and other materials appearing on this Site. All rights are reserved worldwide. This Site is intended solely for private, personal and non-commercial use. You may download or re-produce information appearing on this Site solely for personal and non-commercial purposes. With the exception of personal and non-commercial use, you are prohibited from re-producing, publishing, transmitting, disseminating, displaying, erasing, deleting, adding to or modifying in any way whatsoever, creating derivative works from, selling or participating in the sales of any part of this Site. Any other use of the articles contained on this Site, including their reproduction for purposes other than your personal and non-commercial use, modification, dissemination or reproduction without Career Trade Service Swiss SRL prior written consent is strictly forbidden.

Disclaimer
Secrets&Desires online boutique has endeavoured to display its products and colours as accurately as possible. We cannot guarantee that the colour you see on your monitor will be the exact match of the colour of the goods delivered. We undertake to provide as accurate and exact a service as possible; nevertheless, technical, factual and/or printing errors may occur. Secrets&Desires online boutique reserves the right to make changes and corrections to the website whenever necessary, without advance warning. Errors will be corrected where discovered and Secrets&Desires reserves the right to revoke any stated offer and to correct any (technical) errors, inaccuracies or omissions including after an order has been acknowledged and whether or not your credit card or Paypal account has been charged. If your card has been charged for a purchase and your order is cancelled pre-dispatch, Secrets&Desires will issue a credit to your credit card account in the amount of the charge. Your bank policy will dictate when this amount is credited to your account. If your Paypal account has been charged for a purchase and your order is cancelled, Secrets&Desires will credit your Paypal account in the amount of the charge (less any applicable charges levied by Paypal according to your individual Terms and Conditions).

Governing Law
The Terms & Conditions together with all our policies and procedures are governed by Romanian law and the relevant courts of the Romania will have exclusive jurisdiction.

Career Trade Service Swiss SRL under Secrets&Desires

Secrets&Desires
Studio & Showroom
Str. Pargarilor Nr 17, Sect 2, 021107

Bucharest, Romania

T: +40752256990

info@secretsanddesires.com

office@secretsanddesires.com


REPAIRS

If you have a well-loved or damaged item this can be returned to our studio, where we can assess whether it is possible to be repaired. Used and worn items should be returned to us washed and in a clean condition, please note items received in an unacceptable state of cleanliness will be returned without assessment or repair. Worn items that have been damaged by general wear and tear are not to be considered as faulty. Repairs may be charged dependent on the amount of work involved to fix the garment following assessment. Any charges will be confirmed before work on fixing the garment commences. For more information please email office@secretsanddesires.com

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